Associate Customer Success Engineer - Commercial - Remote

Overview

Join Cyera, a leader in data security, as an Associate Customer Success Engineer to optimize customer utilization and ROI while enhancing data protection for global enterprises.

In Short

• Serve as the primary technical expert on the Cyera Platform.
• Establish trusted advisor relationships with customers.
• Drive customer adoption through effective onboarding and training.
• Design and deliver customized use cases based on customer needs.
• Ensure customers realize full value from their investment.
• Identify and resolve obstacles to customer success.
• Advocate for customer feedback to influence product development.
• Troubleshoot technical issues impacting customers.
• Monitor customer health and usage indicators.
• Conduct Quarterly Business Reviews to evaluate progress.

Requirements

• Associate’s degree or equivalent experience; Bachelor’s preferred.
• Strong project management skills.
• Self-starter in a fast-paced startup environment.
• Results-oriented with a track record in customer satisfaction.
• Proficiency in SQL and scripting languages (e.g., Python).
• Familiarity with APIs and web services.
• Excellent interpersonal and communication skills.
• Ability to lead meetings and workshops effectively.
• Autonomous problem solver for complex challenges.

Benefits

• Ability to work remotely with office setup reimbursement.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life and disability insurance.