Customer Success Associate - Remote

Overview

As a Customer Success Associate at Flipdish, you will help independent restaurant and takeaway owners engage with our products and maximize their potential in a rapidly growing environment.

In Short

• Manage restaurant customers in the UK, ensuring they derive value from Flipdish products.
• Collaborate with Activations and Sales teams for effective onboarding of new accounts.
• Identify upsell opportunities for additional Flipdish products.
• Enhance customer satisfaction and lifetime value through product adoption.
• Expand revenue potential through feature optimization and effective case management.
• Address at-risk customers and drive action to improve their experience.
• Build strong relationships with clients to ensure success.

Requirements

• Experience managing a large book of business in Customer Success or Sales.
• Proven ability to minimize customer churn.
• Strategic thinking and long-term planning skills.
• Results-oriented with a proactive attitude.
• Comfortable using data for decision-making.
• Highly organized with strong pipeline management skills.
• Confident in presenting to clients and stakeholders over video.
• Passionate about the hospitality industry.
• Detail-oriented with an analytical mindset.
• Motivated by revenue growth and sales processes.

Benefits

• Opportunities for career growth in a startup environment.
• Access to amazing incentives and perks.
• Supportive work culture focused on employee growth.
• Diversity and inclusion in the workplace.
• Flexible working arrangements.