Customer Success Associate - Remote

Overview

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

In Short

• Assist customers via live chat, email, and internal workflows using Intercom and other Customer Success tools.
• Handle transactional conversations, including account updates, billing-related questions, and basic product inquiries.
• Own and execute administrative workflows such as change of ownership processing and outreach for proactive product adoption.
• Collaborate with the Customer Support team on case handoffs.
• Monitor and manage assigned Intercom queues for timely responses.
• Support the broader Customer Success team by gathering key details from customers.
• Identify inefficiencies in processes and recommend improvements.
• Personify Boulevard’s values in every customer interaction.
• Maintain clear documentation for internal handoffs.

Requirements

• 2+ years in a customer-facing support or administrative role.
• Clear, friendly, and professional communication skills.
• Technical aptitude with tools like Intercom and Salesforce.
• Strong organizational skills and operational discipline.
• Eager to learn and grow into more strategic CS work.
• Enjoy working with cross-functional teams.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote with a work from home stipend.
• Family planning resources and specialized support programs.
• Equity opportunities.
• Learning and Development program.