Remote Otter LogoRemoteOtter

Customer Success Associate - Remote

Posted 3 days ago
Customer Service
Full Time
Philippines

Overview

Instructure is seeking a Customer Success Associate to enhance the customer experience for North American K12, Higher Ed, and Professional Learning customers, ensuring they realize value from the Instructure Learning Platform.

In Short

  • Manage customer experience for assigned customers
  • Collaborate with Customer Success Managers, Sales, and Renewals
  • Act as a liaison between customers and Instructure
  • Monitor customer success and risk
  • Identify trends and opportunities for customer growth
  • Ensure data integrity in Gainsight and Salesforce
  • Support strategic customer meetings with reports and presentations
  • Coordinate customer questions and issue resolution
  • Develop digital campaigns and response templates
  • Execute action plans based on feedback and survey data

Requirements

  • College degree (BS, BA, etc.)
  • Exceptional written and verbal communication skills
  • Ability to manage expectations and issues
  • Multitasking and prioritization skills
  • Strong team mentality
  • Customer facing background in software industry
  • Problem-solving skills
  • Ability to work North America hours

Benefits

  • Opportunity to work in a dynamic environment
  • Collaborative team culture
  • Professional growth and development opportunities
  • Work with innovative products
Instructure logo

Instructure

Instructure is a leading technology company that specializes in providing innovative software solutions for educational institutions and businesses. With a focus on enhancing learning and operational efficiency, Instructure offers a range of products designed to streamline processes and improve user experiences. The company values collaboration and strategic partnerships, aiming to deliver high levels of customer satisfaction through effective project management and resource allocation. Instructure fosters a supportive work environment with a variety of employee benefits, including flexible work schedules and professional development opportunities.

Share This Job!

Save This Job!

Similar Jobs:

Swishanalytics logo

Customer Success Associate - Remote

Swishanalytics

1 week ago

Join Swish Analytics as a Customer Success Associate to manage client inquiries and enhance customer satisfaction in a remote role.

USA
Full-time
Customer Service
$50,000 - $60,000/year

Forerunner

Customer Success Associate - Remote

Forerunner

4 weeks ago

Join Forerunner as a Customer Success Associate, advocating for partner communities and enhancing their experience with our software.

Worldwide
Full-time
Customer Service
$60,000 - $75,000/year
JobRack logo

Customer Success Associate - Remote

JobRack

4 weeks ago

Join Freight Innovation as a Customer Success Associate to support customers and enhance their onboarding experience.

South Africa
Full-time
Customer Service
Tava Health logo

Customer Success Associate - Remote

Tava Health

4 weeks ago

Join Tava Health as a Customer Success Associate to manage customer relationships and drive engagement in a mission-driven startup.

UT, USA
Full-time
Customer Service
Raptor Technologies logo

Customer Success Associate - Remote

Raptor Technologies

4 weeks ago

The Customer Success Associate ensures a premier customer experience and supports clients in maximizing their use of the Raptor solution.

Worldwide
Full-time
Customer Service