Customer Success Associate - Remote

Overview

Tava Health is a Series B startup dedicated to scaling access to behavioral healthcare, making mental health care accessible and easy for organizations to provide to their employees and communities.

In Short

• Manage a portfolio of small to mid-sized customer accounts.
• Serve as the primary contact for customers throughout their lifecycle.
• Support onboarding and implementation for successful customer launches.
• Monitor usage data and drive feature adoption.
• Collaborate with internal teams to meet customer needs.
• Track KPIs to measure engagement and account growth.
• Identify upsell opportunities and support renewal processes.
• Provide feedback to improve customer experience.
• Contribute to a mission-driven startup environment.
• Opportunity for career growth in customer success.

Requirements

• 1–3 years in customer success or related fields.
• Bachelor's Degree in a relevant field.
• Strong organization and time-management skills.
• Comfortable with data analysis and digital tools.
• Clear and persuasive communication skills.
• Able to manage multiple accounts effectively.
• Driven by customer outcomes and continuous improvement.
• Excited to work in a startup environment.
• Familiarity with healthcare or HR tech is a plus.
• Detail-oriented and eager to learn.

Benefits

• Competitive salary and stock options.
• Free mental health benefit for employees and their families.
• Medical and dental insurance.
• Monthly HSA contributions.
• Generous PTO and paid holidays.
• Paid parental leave.
• Work from home flexibility.
• Weekly team lunches.
• Opportunity to shape company culture.