Customer Success Associate - Remote

Overview

The Customer Success Associate (CSA) role is a critical position within the Turquoise Health Customer Success team, designed to prepare team members for advancement to the Customer Success Manager (CSM) role. CSAs are involved in key areas that bridge customer support with strategic account management, and lead projects which ensure that customers receive value while engaging with the Turquoise Health platform and product suite. This role serves as the foundation for developing the competencies required to be successful in the CSM role at Turquoise Health, including strategic account management, revenue forecasting, customer engagement, effective communication, and retention strategy.

In Short

• Assist Customer Success team in developing and executing strategic account plans.
• Gradually assume more direct customer responsibilities.
• Support all phases of the post-sales customer lifecycle.
• Participate in key projects critical to the team’s success.
• Act as a liaison between customers and internal teams.
• Proactively identify and communicate potential customer churn risks.
• Engage in learning and development opportunities.

Requirements

• Bachelor’s Degree in Business, Healthcare Management, or related field.
• At least 3 years of experience in a customer-facing role.
• Strong foundation in customer success principles, technologies, and processes.
• Proven ability to work collaboratively across various teams.
• Demonstrated proactive problem-solving skills.
• Effective communication skills.
• Highly motivated individual with a desire to grow professionally.

Benefits

• Competitive salary range.
• Opportunities for professional development.
• Work with a passionate and accomplished team.
• Fully remote work environment.
• Transparent compensation discussions.