Customer Success Associate - Remote

Overview

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry — from guest experience to business growth.

In Short

• Manage relationships and become a trusted adviser to Guesty’s most important customers
• Become an expert on the Guesty Platform
• Understand the customer business drivers that will increase engagement with Guesty’s product offerings
• Recommend solutions & best practices to address specific customer business needs
• Serve as an escalation point for customer concerns about all Guesty Products and Services
• Negotiate commercial terms for new product upsells and contract renewals
• Manage complex and ambiguous customer situations that require cross-department collaboration
• Become an expert in the short-term rental industry, especially as it relates to the Americas’ markets
• Advocate on behalf of the customer to drive product enhancements
• Deliver training on new and existing features
• Troubleshoot technical problems

Requirements

• 1 year of experience in a customer-facing role, ideally within a technology or software company.
• A keen interest in Customer Success, Account Management, or a similar client-focused role.
• Basic technical aptitude and a willingness to learn complex software.
• Excellent communication skills, both written and verbal.
• A friendly, patient, and professional demeanor.
• Strong problem-solving skills and a proactive approach.
• Passion for helping others succeed and a client-first mindset.
• Comfortable working with remote teams and clients.
• Willingness to travel occasionally to clients within the United States and Canada, and potentially to our R&D center in Israel for training and team meetings.
• Experience in the hospitality or property management industry is a plus!

Benefits

• Dynamic, global, and impact-driven work environment.
• Opportunity to grow your career in a fast-growing startup.
• Work with a powerful suite of features and integrations.
• Be part of a team with over 800 members across 16 countries.