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Customer Success Associate - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

We are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team. Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture. Candidates must be able to work the 10:30am – 7:00pm CST shift. This position can be worked remotely from a quiet home office.

In Short

  • Answer a high volume of inbound support calls.
  • Provide excellent customer support through online chat communications.
  • Document and present information regarding products and services.
  • Meet customer service goals and call center metrics.
  • Communicate clearly and show empathy to customers.

Requirements

  • High School degree or equivalent; some college preferred.
  • 1-2 years of experience in a high-volume call center environment.
  • 1-2 years of relevant sales experience.
  • Computer proficiency with minimum typing of 35wpm.
  • Ability to handle a high call volume while maintaining performance goals.

Benefits

  • Competitive compensation and benefits including medical, dental, and vision plans.
  • 401(k) and flexible spending account.
  • Paid time off.
Libra Solutions logo

Libra Solutions

Libra Solutions is a leading provider in consumer legal funding, with nearly 20 years of experience in the industry. The company operates under the Libra Solutions banner, which includes Oasis Financial, the largest national brand in consumer legal funding, and Probate Advance, a top provider in inheritance funding. Libra Solutions is dedicated to helping consumers awaiting legal settlements and uninsured patients access necessary healthcare through innovative technology and strong relationships with over 40,000 attorneys and 7,000 healthcare providers nationwide. The company prides itself on its mission to make life easier for its customers by providing essential financial solutions.

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