Customer Success Associate - Remote

Overview

GoTab is looking for fun, highly motivated, entrepreneurial spirits to join the team as a Customer Success Associate. We are building the next disruptive movement in app-less mobile ordering, payments, and social recommendations for the restaurant industry.

In Short

• Serve as the primary contact for GoTab restaurants and venues
• Establish, grow, and manage relationships with new and existing customers
• Act as an advocate for GoTab to drive adoption, retention, and participation in new features
• Coordinate successful and timely rollout of product launches
• Provide technical troubleshooting to GoTab operators
• Function as a product expert and technical communications resource
• Support the GoTab technical team and customers as needed
• Contribute to continuous improvement efforts based on consumer feedback

Requirements

• Problem solver and able to work efficiently under pressure
• Desire and aptitude for learning technical aspects of the GoTab product
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• Curious and comfortable in an entrepreneurial environment
• Quick learner with a go-getter attitude
• Bachelor's degree preferred OR 4+ years of relevant experience
• 2+ years of relevant experience in the restaurant or service industry preferred
• Must be willing to travel to various local restaurants and venues

Benefits

• Unlimited vacation policy
• Medical/dental/vision insurance
• Join the ground floor of a rapidly growing startup with endless potential