Customer Success Associate - Remote

Overview

As a Customer Success Associate, you will lead efforts to deepen relationships with major and strategic accounts, identify new business opportunities, and negotiate terms with a significant degree of autonomy. This role requires a solid understanding of client needs and market dynamics, offering a chance to make a substantial impact on our growth.

In Short

• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Independently identify and close new sales opportunities.
• Create and deliver compelling proposals tailored to client needs.
• Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
• Regularly assess customer satisfaction and implement improvements.
• Conduct in-depth analysis of client data to drive sales strategies.
• Provide valuable insights in sales meetings and strategy sessions.
• Address and resolve complex client issues independently.
• Lead or contribute significantly to lead generation and marketing initiatives.
• Negotiate product/service terms with a high degree of discretion.

Requirements

• Thorough understanding of business operations and financials.
• Proficiency in nurturing and maintaining deep client relationships.
• Capability to negotiate terms independently.
• Ability to perform comprehensive data analysis.
• Expertise in delivering persuasive presentations.
• Skill in facilitating collaboration across multiple teams.
• Deep understanding of sales methodologies and practices.
• Proficiency in addressing and resolving intricate client issues.

Benefits

• Be part of a dynamic global technology company.
• Opportunity to make a difference in the lives of millions of people.
• Inclusive culture that values diversity.
• Access to well-being benefits and programs.
• Recognition as a top place to work for employee well-being.