Customer Success Associate - Remote

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights and operational improvements.

In Short

• Work closely with top customers to customize Samsara solutions.
• Cross-functional collaboration with Sales, Support, and Product teams.
• Impact industries that rely on physical operations.
• Problem-solving in a fast-paced, technology-driven environment.
• Mentor and guide other team members.
• Conduct workshops to improve customer operations.
• Build strong relationships with stakeholders.
• Develop success plans with customers.
• Participate in executive business reviews.
• Champion company cultural principles.

Requirements

• 2+ years in Customer Success or account management.
• Bachelor’s degree required.
• Strong priority management and emotional intelligence.
• Experience with technical products preferred.
• Solutions-oriented with strong problem-solving skills.
• Effective communication with diverse stakeholders.
• Passion for taking initiative in a dynamic environment.
• Ability to remain composed under pressure.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career growth.