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Customer Success Associate - Remote

Posted 4 days ago
Customer Service
Full Time
Worldwide

Overview

PolicyFly empowers insurers to sell and manage specialty insurance in minutes instead of months. Every year, $200B of specialty insurance like Cyber, Flood, or Trucking is processed over email between agents and insurers. It’s a slow, inefficient world where 55% of agents' time is spent on paperwork and it can take 30-90 days to get coverage.

Our mission is to create a modern exchange for hard-to-insure things – connecting all parties to automate workflows and consolidate data. We are modernizing specialty insurance with software.

We’re looking for a passionate “people person” to join us as our Customer Success Associate to help deliver a best-in-class experience to our clients and their insurance agents as usage of our platform continues to grow.

In Short

  • Understanding how PolicyFly is configured for each customer and communicating with customers to help support their work
  • Documenting user-experience and pricing test scenarios
  • Exploring and activating new support workflows that improve efficiency or increase growth potential
  • Managing weekly, monthly, or quarterly regroup meetings with each customer
  • Planning, managing, and testing customer requests for new features and/or bug reports
  • Recording and tagging customer support feedback and interviews
  • Managing analytics and reports that summarize key insights about the growth of customer programs on PolicyFly

Requirements

  • 4-year college degree
  • United States/Canada/UK residence only
  • Exceptional verbal and written communication skills

Benefits

  • Competitive salary
  • Health insurance including medical, dental, and vision
  • 401k plan with 4% matching
  • Remote-first company
PolicyFly logo

PolicyFly

PolicyFly is a forward-thinking company that revolutionizes the specialty insurance industry by enabling insurers to sell and manage policies in a fraction of the time traditionally required. With a mission to modernize the way hard-to-insure items are handled, PolicyFly creates a seamless exchange that automates workflows and consolidates data, significantly reducing the inefficiencies that plague the industry. By leveraging innovative software solutions, PolicyFly aims to enhance the customer experience for both insurers and agents, making the process of obtaining coverage faster and more efficient.

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