Customer Success Associate - Remote

Overview

As a Customer Success Associate at Spring Health, you will play a pivotal role in ensuring the success and satisfaction of our valued customers by collaborating closely with Strategic Account Managers and providing vital support to deliver exceptional service.

In Short

• Act as a support resource and secondary point of contact for assigned customers.
• Collaborate with cross-functional teams to resolve customer issues.
• Participate actively in customer meetings and coordinate support.
• Maintain accurate customer information in Spring Health Admin.
• Investigate and resolve member issues.
• Track and maintain all cross-functional department asks.
• Compile Quarterly Business Review (QBR) slide decks.
• Coordinate member marketing materials and customer events.
• Foster collaboration across departments for customer success.
• Manage open tickets efficiently and contribute to reporting updates.

Requirements

• 2+ years of experience in customer-facing roles, preferably in a B2B environment.
• Proven experience presenting information to customers.
• Bachelor's degree or equivalent work experience.
• Exceptional organizational, presentation, and communication skills.
• Ability to adapt quickly to change and devise creative solutions.
• Self-motivated and team-oriented individual.
• Commitment to continuous personal and professional growth.
• Technical proficiency with tools like SFTP, ticketing systems, and project management.
• Proficient use of Google Suite.

Benefits

• Health, Dental, Vision benefits starting on your first day.
• Employer sponsored 401(k) match of up to 2%.
• Yearly allotment of no cost visits to Spring Health network providers.
• Competitive paid time off policies.
• Parental leave of 18 weeks for birthing parents.
• Access to fertility care support and reimbursement for related expenses.
• Professional Development Reimbursement up to $1,000 a year.
• $200 per year donation matching to support your favorite causes.