Customer Success Associate - Remote

Overview

AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Associates to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.

In Short

• Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
• Manage collections activities including contacting customers via phone and email, updating payment information, and collecting payments
• Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
• Work on other projects and initiatives of the Customer Success team on an as-needed basis

Requirements

• 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
• Experience in a customer facing role, such as customer success or support
• Experience working in collections or billing in some capacity
• Organizational skills that will allow you to stay on top of multiple priorities
• Strong track record of success and progression in previous roles
• Passion for helping others--you love seeing your customers get more out of your product
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role

Benefits

• Opportunity to join a growing startup
• Work with a talented leadership team
• Drive tangible impact for customers
• Shape the customer success playbook