Customer Success Manager - Remote

Overview

As a Customer Success Manager at AutoLeap, you'll play a vital role in ensuring our customers get the most out of our platform and achieve their goals in the automotive industry.

In Short

• Drive Customer Value: Work directly with shop owners to maximize their use of AutoLeap.
• Build Relationships: Foster strong relationships with customers.
• Manage Escalations: Handle customer escalations effectively.
• Grow Business: Maintain an active pipeline of expansion opportunities.
• Advocate for Customers: Understand and advocate for customer needs.
• Support tasks outside of day-to-day scope as needed.

Requirements

• Experience in customer success or related field.
• Strong communication and relationship-building skills.
• Ability to manage escalations and resolve issues effectively.
• Proven track record of meeting quotas and driving business growth.
• Understanding of SaaS products and customer needs.

Benefits

• Opportunity to drive tangible impact for customers.
• Join a recognized Great Place to Work.
• Be part of a rapidly growing company with significant funding.
• Contribute to shaping the customer success playbook.
• Work in a supportive and innovative environment.