Customer Success Manager - Remote

Overview

Antenna is a data and analytics startup that aims to expand knowledge of subscriber behavior so brands can entertain, inspire, and empower the world. We provide industry and competitive benchmarks across key metrics so our customers can know ‘what good looks like’, market intelligence so they can learn how to build a best-in-class business, and insights to inform their strategic decisions making. Antenna is the market standard for subscription analytics.

In Short

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
• Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products.
• Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies.
• Effectively onboard, guide, and support our customers through the full customer lifecycle.
• Be the voice of the customer for the Antenna org – partner closely with the product team to provide feedback and drive prioritization of new product features.
• Contribute to our evolving customer success playbook, sharing insights to ensure we’re adopting best practices.

Requirements

• A strong track record in customer success or account management roles, preferably at a high growth startup
• Experience owning a large book of business and consistently exceeding retention quota
• Excellent communication especially with technical or complicated products.
• Thrives in dynamic environments where there is change and ambiguity
• 3-5 years of relevant experience
• Bonus: you are fascinated by the new subscriber economy and have developed deep relationships across the ecosystem
• Bonus: Previous experience working inside innovative, high-growth companies
• Bonus: You have experience working with viewership data

Benefits

• Total annual earnings range from $90,000 to $120,000, including a performance-based quarterly bonus.
• Eligible for company equity.
• Opportunity to work alongside senior leaders and grow professionally.
• Remote-first work environment.
• Engaging and dynamic team culture.