Customer Success Manager - Remote

Overview

As a Customer Success Manager at DNAnexus, you will ensure clients realize the full value of our products and services, guiding them through their journey from prospect to loyal advocate.

In Short

• Join the DNAnexus Customer Experience Group as a Customer Success Manager.
• This role can be fully remote.
• Drive early success for clients during the Hypercare phase.
• Build and deepen client relationships to promote retention.
• Provide strategic mentorship to help customers thrive.
• Identify trends and influence product innovation.
• Strong organizational and presentation skills required.
• Experience with client relationships in life sciences is preferred.
• Proficiency in programming languages and machine learning tools is essential.
• Annual OTE between $150,000 - $200,000.

Requirements

• Strong organizational and presentation skills.
• Proven ability to build strong client relationships.
• High level of empathy and emotional intelligence.
• Recognized leadership skills.
• Excellent interpersonal and communication skills.
• Bachelor's, Master's, or PhD in a related field.
• Computational proficiency in Python, R, or Bash.
• Experience with machine learning frameworks.
• Familiarity with managing genomic and clinical datasets.
• Proactive mindset with problem-solving skills.

Benefits

• Join a supportive and driven team.
• Work in a rapidly growing company.
• Opportunity to influence product direction.
• Engage in meaningful work that impacts health outcomes.
• Flexible remote work environment.