Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at GFT will play an essential role in driving customer satisfaction, engagement, and retention. As a CSM, you will be responsible for building strong relationships with our clients, understanding their needs, and ensuring they achieve their desired outcomes with our solutions.

In Short

• Manage a portfolio of clients and serve as the primary point of contact for their inquiries and support needs.
• Onboard new clients by guiding them through the implementation process and ensuring they are set up for success.
• Regularly engage with clients to monitor their performance and proactively identify opportunities for improvement.
• Collaborate with internal teams (Sales, Product, Support) to advocate for the client's needs and drive customer-centric solutions.
• Conduct regular check-ins and business reviews to assess client satisfaction and gather feedback.
• Develop and maintain strong relationships with key stakeholders within client organizations.
• Track and analyze customer success metrics to ensure client goals are met and to identify trends.
• Provide training and resources to clients to help them maximize their use of our products and services.

Requirements

• Proven experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Experience with client onboarding and training.
• Proficiency in customer relationship management (CRM) software.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.
• Ability to manage multiple clients and projects simultaneously.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours.
• Opportunity for professional development and growth.
• Work in a dynamic and collaborative environment.
• Access to company resources and tools for success.