Customer Success Manager - Remote

Overview

The Customer Success Manager at Salesforce plays a crucial role in ensuring that customers receive the maximum value from the Signature Success Plan, providing them with expert guidance and support throughout their journey.

In Short

• Serve as the single point of accountability for customer success.
• Develop deep relationships with customer teams and stakeholders.
• Coordinate and ensure the completion of Signature Success services.
• Provide proactive guidance on Salesforce features.
• Act as an advisor for the adoption of new Salesforce features.
• Communicate the value of Signature Success to ensure renewals.
• Advocate for customers during issue resolution.
• Occasional travel to customer sites may be required.
• Must possess US Citizenship and an active TS/SCI clearance.
• Office-flexible role with an expectation of in-office work 3 days a week.

Requirements

• 8+ years of experience in Technical Customer Success or related fields.
• Experience with Salesforce Sales Cloud or Service Cloud.
• 4+ years in management consulting services.
• Excellent communication and presentation skills.
• Ability to translate technical concepts into business terms.
• Knowledge of software development processes.
• Experience leading cross-functional teams.
• US Citizenship with an active TS/SCI clearance.
• Technical skills in Linux, Windows Server, and Tableau.
• Consulting background preferred.

Benefits

• Comprehensive health benefits.
• Financial benefits and perks.
• Time off and leave policies.
• Parental benefits.
• Employee stock purchasing program.