Customer Success Manager - Remote

Overview

The Customer Success Manager will work with Helpshift’s customers to enhance their customer service experience through innovative mobile-first solutions.

In Short

• Build strong executive and business user relationships with customers.
• Collaborate with a global CSM team across North America, EMEA, and APAC.
• Partner with Account Managers for value creation and customer growth.
• Establish critical goals and KPIs to aid customer success.
• Become a product expert and trusted advisor for customers.
• Present quarterly business review data and prepare reports.
• Advocate for customer needs and manage issue escalations.
• Manage multiple projects and respond to high-priority inquiries.

Requirements

• 3+ years' experience in customer success for Enterprise and Mid-Market customers.
• Ability to thrive in fast-paced and deadline-driven environments.
• Navigate Enterprise organizations to develop relationships at all levels.
• Experience supporting 30-40 Mid-Market and Enterprise customers.
• Bonus points for a master's degree or equivalent experience.

Benefits

• Opportunity to work with leading B2C brands.
• Engage with cutting-edge technology including AI and messaging.
• Collaborative work environment with a global team.
• Flexible work arrangements.
• Professional development opportunities.