Customer Success Manager - Remote

Overview

As a Customer Success Manager at Trunk Tools, you will be responsible for ensuring customer success with our software products, driving engagement, retention, and growth.

In Short

• Serve as the trusted advisor for a portfolio of clients.
• Build and maintain long-term relationships with key stakeholders.
• Guide customers through the onboarding process.
• Manage and monitor customer health.
• Identify upselling and cross-selling opportunities.
• Collaborate with sales, marketing, and product teams.
• Track key performance metrics and provide updates.
• Own customer issues and resolve challenges.
• Conduct Quarterly Business Reviews (QBRs) with customers.
• Develop customer success plans.

Requirements

• 1-3 years of experience in customer success or account management.
• Proven track record in driving customer satisfaction.
• Experience in construction technology is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to manage multiple accounts.
• Understanding of SaaS metrics.
• Experience with CRM tools is a plus.
• Bachelor’s degree or equivalent experience.
• Relevant certifications are a plus.

Benefits

• Collaborative startup environment.
• Competitive salary and stock options.
• Multiple medical plans including 100% covered option.
• Learning & Growth stipend.
• Flexible long-term work options.
• Free lunch provided in the office.
• Unlimited PTO for work-life balance.
• In-person retreats throughout the year.