Customer Success Manager - Remote

Overview

As a Customer Success Manager at Cocoon, you'll own the long-term success of our customers, partnering with HR, Benefits, and Finance leaders to drive measurable value and secure renewals.

In Short

• Own the customer relationship post-sale, building strong partnerships.
• Drive expansion and upsells by identifying opportunities.
• Deliver measurable value using data and product insights.
• Advocate for customers internally by sharing feedback.
• Lead strategic renewals grounded in value delivered.
• Identify expansion opportunities for additional support.
• Help evolve the Customer Success playbook for scalability.

Requirements

• Revenue-minded and strategic with a focus on growth.
• A business-savvy relationship builder comfortable engaging with various stakeholders.
• Excellent communicator with clarity and empathy.
• Customer-first mindset with a passion for advocacy.
• Strategic and proactive thinker with planning skills.
• Detail-oriented and dependable in tracking customer needs.
• Curious and growth-minded about leave laws and employer/employee experiences.

Benefits

• Competitive salary and equity.
• Medical, dental, and vision insurance coverage.
• Unlimited vacation and sick time.
• Professional development budget and commuter benefits.
• Office setup and wellness stipends.
• 6-8 weeks of disability leave for birthing parents.
• 4 weeks of flexible, paid compassionate leave.
• Flexible work schedule.
• Daily in-office lunches.