Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will serve as the trusted partner for customers, focusing on driving product adoption, enhancing customer satisfaction, and ensuring retention by delivering consistent value throughout every stage of the customer journey.

In Short

• Lead customer onboarding and kick-off calls.
• Deliver customized platform training for users.
• Monitor customer health and satisfaction indicators.
• Build trusted relationships with strategic account management.
• Stay current with product updates and communicate changes.
• Channel customer feedback to product and engineering teams.
• Analyze usage data to identify trends and opportunities.
• Maintain accurate records in CRM tools like Hubspot.

Requirements

• 3–5 years of customer success or account management experience.
• Experience managing accounts averaging $50k+ in ARR.
• Track record of driving retention and customer satisfaction.
• Knowledge of the construction or residential building industry is a plus.
• Familiarity with CRM platforms, especially Hubspot.
• Strong communication and organizational skills.
• Analytical mindset with data interpretation skills.
• Excitement about early-stage environments.

Benefits

• Competitive salary and generous equity.
• Full health, dental, and vision coverage for you and dependents.
• Unlimited PTO with a minimum expectation of three weeks.
• Fifteen paid holidays per year.
• 401K plan.
• Paid parental leave.
• Remote-friendly with office options in Vancouver, WA.
• Regular team outings and virtual fun activities.