Customer Success Manager - Remote

Overview

Quartzy is seeking an ambitious Customer Success Manager to build lasting relationships with our amazing users. In this role, you’ll guide customers in setting goals, expanding their use of the platform and ensuring continued success with Quartzy.

In Short

• Oversee the customer lifecycle management and identify areas for optimization
• Manage renewals for assigned accounts
• Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals
• Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn
• Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions
• Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage
• Manage customer escalations and ensure issues are resolved quickly and effectively
• Discover and identify upsell/cross sell opportunities to maximize customer growth
• Report customer product feedback to Product and Engineering teams

Requirements

• 2+ years customer success, sales, or account management experience (SaaS preferred)
• Strong multi-tasking and organizational skills
• Fantastic written and verbal communication
• Eager to learn and grow
• Bachelor's degree or considerable and relevant work experience
• A tech savvy person who is experienced working with a variety of different technology
• Quartzy experience preferred
• Interest (or a background) in life sciences is preferred

Benefits

• Mission-Driven Culture - We care deeply about helping scientists advance scientific research and we hope you do too!
• Transparency - Weekly all company stand ups, monthly town halls, quarterly state of the start ups and anytime access to co-founders
• Generous Time Off - Take the time you need, when you need it
• Internet Stipend - Quartzy provides a monthly stipend for your internet service
• Great Gear - We’ll set you up for success with the latest tech and help you outfit your home office.