Customer Success Manager - Remote

Overview

We’re a fast-moving AI startup reshaping how brands show up across the world’s fastest-evolving discovery platforms. Backed by top investors, we’re building tools that help companies stand out in an increasingly noisy, algorithm-driven world. Our team combines deep technical talent with creative experimentation and we're scaling quickly.

In Short

• Act as the primary point of contact for a portfolio of mid-market clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
• Guide clients through onboarding, education, and adoption journeys, ensuring high engagement, retention, and satisfaction.
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance.

Requirements

• 2+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies.
• Strong communication skills, you can turn technical insights into persuasive, strategic action plans for clients.
• Proven experience managing a large number of accounts in your book of business (60+) employing strategic playbooks to drive adoption and customer satisfaction.
• Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.
• Team first oriented mindset, you collaborate effectively across product, sales, and marketing to drive customer success.

Benefits

• Massive Market Shift: Be on the frontlines of the AI search revolution.
• Ownership & Impact: Your work will directly shape our growth and customer footprint.
• Compensation & Equity: Competitive base, commission, and meaningful equity.
• Remote-Friendly Culture: Work from anywhere, with flexible hours.
• Health Benefits: Comprehensive medical, dental, and vision coverage.