Customer Success Manager - Remote

Overview

Vidyard empowers every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, Vidyard enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join Vidyard and help us create the future of productive relationships between buyers and sellers!

In Short

• Ensure customers gain the full value of the Vidyard platform.
• Main point of contact for small to medium key accounts.
• Manage and establish senior-level relationships within customer organizations.
• Drive adoption of Vidyard products.
• Assist with implementation and reach critical adoption milestones.
• Assess health of customer accounts for growth opportunities.
• Serve as customer advocate for product feedback.
• Coordinate with technical support to address customer issues.
• Create and manage customer success initiatives.
• Collaborate with various departments to solve customer needs.

Requirements

• 3+ years experience in customer success or account management.
• Experience in a B2B SaaS environment preferred.
• Excellent problem-solving skills.
• Strong communication skills.
• Experience managing relationships with enterprise-level accounts.
• Ability to discuss business needs with all customer levels.
• Quick learner in a fast-paced environment.
• Resourcefulness and adaptability.

Benefits

• Flexible hours and unlimited vacation.
• Competitive salary and flexible benefits.
• Mental health support and wellness programs.
• Paid volunteer hours for community support.
• Professional development allowance.
• Choice of remote work or collaboration space.