Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM), you will own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; this includes seamless customer onboarding, program/project success, retention, and renewal.

In Short

• Own the ultimate success for a portfolio of Titan Cloud’s customer base.
• Define, drive, and demonstrate the value (ROI) delivered to Titan Cloud’s customer base.
• Define and oversee lifecycle processes/touchpoints.
• Find ways to deeply understand customers’ objectives.
• Develop and implement tailored and proactive customer programs.
• Proactively monitor customer engagement and program effectiveness.
• Drive continuous improvement of customer reference ability.
• Work closely with sales to align on strategies and renewal forecasting.
• Partner with the Customer Success Team to create repeatable processes.
• Personally manage customer escalations.

Requirements

• Exceptional communication skills with various audiences.
• Ability to build relationships effortlessly.
• Experience in a high growth environment.
• Strong project management skills.
• Ability to drive customer loyalty and retention.

Benefits

• Opportunity to work with a market-leading provider.
• Engage with a diverse enterprise customer base.
• Be part of a mission-driven organization.
• Work in a dynamic and energetic environment.