Customer Success Manager - Remote

Overview

The Customer Success Manager at ScriptRunner is responsible for ensuring customer satisfaction and retention while driving growth through strategic guidance and relationship building.

In Short

• Play a pivotal role in customer satisfaction and retention.
• Engage with growth clients to understand their needs.
• Use research techniques to enhance customer experience.
• Participate in marketing initiatives and represent ScriptRunner.
• Support community growth and provide effective support.
• Influence product development based on customer feedback.
• Work in a flexible, remote-first environment.
• Collaborate with a forward-thinking team.
• Opportunity to make a meaningful impact on customer journeys.
• Join a company that values innovation and customer success.

Requirements

• Strong organisational and interpersonal skills.
• Innovative and creative thinking abilities.
• Experience engaging with senior stakeholders.
• Excellent consultative skills and strategic mindset.
• Empathetic and customer-centric approach.
• Exceptional communication skills.
• Willingness to learn in a dynamic environment.
• Experience with ScriptRunner and the Atlassian ecosystem is desirable.
• Technical skills or willingness to learn coding.
• Background in Customer Success or Project Management preferred.

Benefits

• Generous holiday allowance and flexible working hours.
• Support for remote work setup.
• Exceptional Time Away Policy for parental leave.
• Trusting and flexible work culture.
• Opportunity to influence product development.
• Collaborative team environment.
• Work with trusted technology ecosystems.
• MacBooks provided for all employees.
• Support for personal health needs.
• Engagement in community and marketing initiatives.