Customer Success Manager - Remote

Overview

As a Customer Success Manager at Percona, you'll drive success and growth for a portfolio of customer renewal contracts, ensuring maximum value from their partnership with us.

In Short

• Achieve renewal and expansion targets.
• Negotiate expansion opportunities within existing accounts.
• Analyze customer engagement for accurate forecasts.
• Manage risk through proactive communication.
• Lead remote client meetings.
• Collaborate with Customer Success and Delivery teams.
• Understand customer use of Percona's products.
• Advocate for customers within the organization.
• Drive customer engagement and retention strategies.
• Share customer feedback with relevant teams.

Requirements

• 3+ years of Account Management/Sales/Customer Success experience.
• Achievement of retention and growth targets.
• Understanding of customer health metrics.
• Strong communication skills in English.
• Experience with complex work processes.
• Detail-oriented and organized.
• Knowledge of Salesforce and marketing tools.

Benefits

• Flexible work hours.
• Paid time off programs.
• Remote office equipment provided.
• Funds for career development.
• Connectivity allowances.
• Work-from-Anywhere opportunities.
• Support for a healthy work/life balance.
• Participation in equity incentive plan.
• Social responsibility programs.