Customer Success Manager - Remote

Overview

Visit.org is looking for a passionate and ambitious Customer Success Manager to join our remote team. The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners. You will drive contract/service utilization, work on maximizing participation, oversee contract-level quality assurance, provide social impact advisory, and support partnership renewal of your portfolio. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.

In Short

• Join a remote team as a Customer Success Manager.
• Manage and nurture client accounts to drive growth.
• Support Sales team with client renewals and negotiations.
• Build strong relationships with key stakeholders.
• Deliver customized consultations and presentations.
• Proactively resolve client issues to ensure satisfaction.
• Collaborate with various teams to enhance service delivery.
• Advocate for client needs internally.
• Contribute to developing best practices and procedures.
• Work full-time, 40 hours a week, from 9 AM to 6 PM EST.

Requirements

• Strong experience in customer success or account management.
• Ability to manage multiple client accounts effectively.
• Excellent communication and relationship-building skills.
• Experience in contract negotiation and renewal processes.
• Strong problem-solving skills and proactive mindset.
• Ability to work collaboratively across teams.
• Passion for social impact and community engagement.
• Entrepreneurial spirit and adaptability in a startup environment.

Benefits

• Join a purpose-driven team with a meaningful mission.
• Opportunity to innovate and create impactful processes.
• Work in a supportive and collaborative environment.
• Flexible remote work arrangement.
• Opportunity to contribute to community engagement initiatives.