Customer Success Manager - Remote

Overview

This role involves serving as the direct support function to some of RingCentral’s most valued and high-profile customers, acting as a point person for customer success and internal orchestration.

In Short

• Maintain and grow monthly recurring revenue for valued customers
• Project management of internal and external initiatives
• Develop strong customer relationships as a trusted partner
• Ensure customer satisfaction and address technical demands
• Collaborate with various departments to drive customer success
• Lead the renewals process to improve customer contracts
• Identify upsell/cross-sell opportunities upon contract renewal
• Communicate risks and develop resolution strategies

Requirements

• 1+ years of enterprise-level customer success experience
• Proven track record in exceeding sales and customer satisfaction goals
• Strong technical expertise and sales acumen
• Analytical and problem-solving skills
• Experience interacting with C-level executives
• Strong written and verbal communication skills
• Presentation skills for various audience sizes
• Experience with VoIP technology and advanced network troubleshooting preferred
• BS or equivalent education and experience

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401K match and Employee Stock Purchase Plan (ESPP)
• Paid time off and sick leave
• Paid parental and pregnancy leave
• Family-forming benefits
• Emergency backup care services
• Employee Assistance Program (EAP)
• Free legal services for advice and planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program