Customer Success Manager - Remote

Overview

As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in practice management, providing consultative advice and scoping successful projects.

In Short

• Create and own a quarterly success strategy for your customer portfolio.
• Build strong relationships with customers and understand their challenges.
• Become a product expert for Invoicing & Payments and drive adoption.
• Manage customer renewals and monitor customer health.
• Advocate for customers and provide insights to other departments.
• Key metrics will be Retention and Expansion.

Requirements

• Experience in a B2B SaaS enablement role.
• Strategic thinker comfortable carrying a target.
• Excellent communication and relationship-building skills.
• Tenacious and curious about the accounting industry.
• Effective project management skills.

Benefits

• Gain global experience across multiple countries.
• 4 weeks annual leave plus 5 extra