Customer Success Manager - Remote

Overview

The Customer Success Manager at Karbon will take ownership of a portfolio of clients, providing consultative advice and driving value through effective relationship management and project execution.

In Short

• Create and own a quarterly success strategy for your customer portfolio.
• Build strong relationships with customers, understanding their challenges.
• Become a product expert for Invoicing & Payments.
• Manage customer renewals and monitor customer health metrics.
• Advocate for customers internally and provide insights to other departments.
• Key metrics will include Retention and Expansion.

Requirements

• Experience in a B2B SaaS enablement role.
• Strategic thinker with strong relationship-building skills.
• Excellent communication and presentation skills.
• Tenacious and curious about best practices in the accounting industry.
• Effective project management skills.

Benefits

• Gain global experience across various countries.
• 4 weeks annual leave plus 5 extra days off.
• Flexible working environment.
• Work with a high-performing team.
• Collaborative culture that embraces diversity.
• Generous parental leave.