Customer Success Manager - Remote

Overview

As a Customer Success Manager at Daxko, you will build and maintain strong relationships with customers, ensuring they achieve their desired outcomes through effective utilization of Daxko’s products and services.

In Short

• Build and maintain strong relationships with customers.
• Drive customer satisfaction, retention, and growth.
• Conduct regular check-ins and product training sessions.
• Monitor customer engagement and address potential challenges.
• Identify and manage subscription renewals and upsell opportunities.
• Track customer health metrics to measure success.
• Collaborate with Sales, Service, and Product teams.
• Provide regular reports on customer health and success metrics.
• Align recommendations to customer goals for maximum impact.

Requirements

• Bachelor's degree in Business, Communications, Marketing, or related field.
• 4+ years of experience in a customer-facing role.
• Experience with platforms like ReClique Core, Daxko Operations, etc.
• Familiarity with CRM and customer success tools.
• Strong communication and interpersonal skills.
• Strategic, consultative approach to problem-solving.
• Confidence in interpreting data and trends.
• Strong organizational skills.
• Technical acumen to support complex software solutions.

Benefits

• Flexible paid time off.
• Affordable health, dental, and vision insurance options.
• Monthly fitness reimbursement.
• 401(k) matching.
• New-Parent Paid Leave.
• Casual work environments.
• Remote work options.