Customer Success Manager - Remote

Overview

TestPros is seeking a self-motivated Customer Success Manager (CSM) who can build strong client relationships, deliver value through our IT Services solutions, and drive client satisfaction across our growing base of Commercial and State/Local government customers.

In Short

• Build strong client relationships and ensure client satisfaction.
• Act as the primary point of contact for assigned clients.
• Conduct technical scoping and requirements reviews.
• Work with technical experts to deliver services.
• Lead project status meetings and deliver associated reports.
• Help customers align IT initiatives with compliance frameworks.
• Provide technical sales support through a consultative process.
• Manage customer contacts and fulfillment processes via HubSpot CRM.
• Assist with account planning and budgeting.
• Develop and manage client relationships.

Requirements

• U.S. Citizenship is required.
• Excellent customer relations and sales skills.
• Customer/Account Management experience.
• Knowledge of IT Security and IT Accessibility.
• High proficiency with Microsoft Office.
• Strong organizational skills and attention to detail.
• Bachelor's Degree in Computer Science or related field preferred.

Benefits

• Competitive salary.
• Medical/dental/vision insurance.
• Life and disability insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional growth.
• Cell phone discounts.