Customer Success Manager - Remote

Overview

Xello is looking for a Customer Success Manager who is passionate about cultivating and maintaining strong relationships with clients, ensuring their success and satisfaction.

In Short

• Manage renewals and drive revenue growth.
• Foster long-term partnerships with clients.
• Develop success plans with school district contacts.
• Share best practices for implementing Xello.
• Engage clients to increase usage and solve business needs.
• Assess account health and address concerns proactively.
• Coordinate web-based training and product demonstrations.
• Document client interactions in Salesforce.
• Attend client and industry-related events.
• Protect confidential information and uphold ethics.

Requirements

• 2+ years of experience in account management, preferably in SaaS.
• Strong relationship-building skills.
• Excellent problem-solving and analytical skills.
• Experience managing client expectations.
• Excellent communication and presentation skills.
• Highly organized with attention to detail.
• Experience with Salesforce or similar CRM.
• Self-directed and able to manage multiple projects.
• Ability to thrive in a fast-paced environment.
• Bilingual in English and French is an asset.

Benefits

• Flexible work arrangements including remote options.
• 4 weeks of vacation.
• Employer-paid health and dental benefits.
• 4-month top-up for parental leave.
• Group RRSP with 3% matching.