Customer Success Manager - Remote

Overview

As a Customer Success Manager at enosix, you will play a crucial role in ensuring long-term success for our customers by building high-trust relationships and facilitating their digital transformation through our innovative solutions.

In Short

• Manage the customer lifecycle to ensure satisfaction and retention.
• Develop and maintain a Customer Success Program.
• Introduce customers to enosix innovations and identify growth opportunities.
• Create success plans outlining critical factors and metrics for customers.
• Collaborate with marketing to create promotional materials.
• Act as a liaison between customers and internal teams.
• Drive relationships during the launch phase to maximize value perception.
• Lead quarterly business reviews with leadership.
• Problem-solve with the delivery manager and executive team.
• Leverage customer relationships for prospect references.

Requirements

• Experience in customer success or related field.
• Strong understanding of ERP and CRM markets.
• Excellent communication skills.
• Ability to work in a fast-paced start-up culture.
• Self-starter with a results-oriented mindset.
• Experience in building customer relationships.
• Proficiency in problem-solving and strategic planning.
• Ability to collaborate across departments.
• Experience with cross-selling and up-selling.
• Knowledge of technology infrastructure.

Benefits

• Opportunity to work with a leading data integration company.
• Engage in a dynamic and innovative work environment.
• Be part of a team that values customer success.
• Access to professional development opportunities.
• Contribute to transformative projects that impact customers.