Customer Success Manager - Remote

Overview

Cohere is on a mission to scale intelligence to serve humanity by deploying advanced AI models. As a Customer Success Manager, you will play a key role in guiding enterprise customers through the adoption of AI solutions.

In Short

• Engage with Enterprise customers to drive adoption of AI solutions.
• Collaborate with Sales, Product, Marketing, and Engineering teams.
• Deliver outstanding customer outcomes and satisfaction.
• Manage onboarding and deployment projects for Cohere products.
• Provide change management expertise to organizations.
• Gather customer feedback for product improvement.
• Travel approximately 15% of the time for customer relationship building.
• Create customer success plans with clear goals and timelines.
• Advocate for customer needs within the organization.
• Identify and address at-risk renewals or user churn.

Requirements

• 6+ years of experience in customer-facing roles.
• Fluency in Korean and English required.
• Experience with Generative AI or traditional ML solutions.
• Exceptional presentation and communication skills.
• Strong problem-solving abilities and project management skills.
• Commitment to customer success and learning.
• Track record of delivering exceptional customer experiences.
• Personal commitment to ethical AI evolution.

Benefits

• Inclusive culture and work environment.
• Work with a cutting-edge AI research team.
• Weekly lunch stipend and in-office meals.
• Full health and dental benefits.
• 100% parental leave top-up for eligible employees.
• Personal enrichment benefits for various activities.
• Remote-flexible work options.
• 6 weeks of vacation.