Customer Success Manager - Remote

Overview

As a Customer Success Manager at Timescale, you will partner with customers to drive adoption and retention, ensuring their long-term success with our PostgreSQL cloud platform.

In Short

• Drive conversion, feature adoption, retention, and expansion among valuable customers.
• Develop communication cadence with customers to monitor adoption trends and account health.
• Uncover opportunities for deeper engagement and expansion.
• Motivate customers to act as Timescale advocates.
• Collaborate with cross-functional teams to support trial customers and conversions.
• Act as the voice of the customer for actionable product feedback.
• Work with accounts of all sizes, from large customers to startups.

Requirements

• 3-5 years of experience in Customer Success or related roles at a SaaS company.
• Experience with developer tools or technical products is essential.
• Collaborate with internal Sales and Support teams to understand client needs.
• Build and maintain relationships to mitigate churn and drive renewals.
• Experience using Salesforce, Outreach, and HubSpot is preferred.

Benefits

• Flexible PTO and family leave.
• Fridays off in August.
• Full remote work from almost anywhere.
• Stock options.
• Monthly WiFi stipend.
• Professional development and educational benefits.
• Premium insurance options for US employees.