Customer Success Manager - Remote

Overview

The Customer Success Manager at McKesson Compile will lead strategic client engagements, ensuring successful onboarding and adoption of data solutions while collaborating with cross-functional teams to deliver exceptional service.

In Short

• Lead client engagements and ensure successful onboarding of data solutions.
• Collaborate with Product, Engineering, and Data Operations teams.
• Build strong relationships with customers and address their needs.
• Track customer health metrics and usage trends.
• Manage a small team, fostering a high-performance culture.
• Translate customer feedback into actionable insights.
• Improve customer success processes and documentation.
• Work across U.S. and India time zones.
• Apply healthcare data knowledge to solve business problems.
• Utilize SQL and data analytics tools for customer presentations.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Strong communication and stakeholder management skills.
• Hands-on experience with healthcare data.
• Ability to manage complex projects.
• Deep knowledge of healthcare data analytics.
• Proficiency in SQL and data analytics tools.
• Experience with customer management software.
• Attention to detail and process adherence.
• Familiarity with regulatory requirements in healthcare.
• Willingness to collaborate across teams.

Benefits

• Opportunity to work in a Fortune 10 company.
• Inclusive work environment with growth opportunities.
• Impact-driven work that improves healthcare.
• Supportive culture that values new ideas.
• Resources for personal and professional development.