Customer Success Manager - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Customer Success Manager in Japan.

This is a unique opportunity to join a high-growth company as a Customer Success Manager, where you'll be the main point of contact for strategic customers, ensuring their satisfaction and long-term success. You will guide clients through their journey using a cutting-edge cybersecurity platform, helping them achieve their goals through proactive support and relationship-building. Acting as the voice of the customer internally, you'll coordinate with support, product, and sales teams to deliver outstanding results. This role combines strategic account management with strong interpersonal and organizational skills in a fast-paced, dynamic environment.

In Short

• Serve as the primary contact for top-tier customers, managing relationships at all levels, including C-suite stakeholders
• Own customer retention and satisfaction, ensuring a high standard of service and engagement
• Guide customers through a tailored adoption journey to achieve their business objectives
• Proactively monitor customer health metrics and resolve challenges to maximize value
• Align internal teams to deliver a seamless customer experience across departments
• Share product and industry expertise to support adoption and ongoing usage
• Identify growth and upsell opportunities through regular strategic engagements

Requirements

• Strong interpersonal and organizational skills
• Experience in customer success or account management
• Ability to work in a fast-paced, dynamic environment
• Understanding of cybersecurity platforms is a plus
• Proven track record of managing relationships with C-suite stakeholders

Benefits

• Opportunity to work with a high-growth company
• Engaging work environment
• Professional development opportunities