Customer Success Manager - Remote

Posted 2 days ago

Customer Service

Full Time

Germany

Relationship Management

Software Industry

English

German

Overview

Innoloft is a young software company with an international team of >30 members that offers LoftOS, a no-code development platform enabling everyone to build web applications without a single line of code.

In Short

Full-time customer success manager role
Craft scalable customer success strategies
Build strong relationships with customers
Support onboarding sessions for clients
Aggregate customer success intelligence
Suggest solutions and best practices
Run Quarterly Business Reviews (QBRs)
Work in a startup environment
Flexible working hours and remote work culture
Unlimited vacation

Requirements

Degree in business, communication, marketing, STEM or similar
Highly communicative and proactive
Fluent in English, ideally also German
1+ year in customer success management in software
Experience at startups/medium-sized companies
Basic understanding of customer success formats

Benefits

Startup flair with flat hierarchies
High employee satisfaction and great team spirit
Flexible working hours and remote work culture
Unlimited vacation
Yearly off-site team events
Exciting and responsible tasks
Personal development opportunities

Innoloft

Innoloft GmbH is a dynamic software company with an international team of 30 members, specializing in LoftOS, a no-code development platform that empowers users to create web applications such as networks, marketplaces, and internal tools without any coding knowledge. The company fosters a startup culture characterized by flat hierarchies, high employee satisfaction, and a strong team spirit. With a focus on customer success, Innoloft offers flexible working hours, remote work options, unlimited vacation, and opportunities for professional development.

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