Customer Success Manager - Remote

Overview

The Customer Success Manager at DarkBlue will play a crucial role in helping clients effectively utilize OSINT and Dark Web intelligence platforms to achieve their investigative and security objectives.

In Short

• Establish and maintain engagement with customers through strategic business reviews.
• Proactively identify and resolve challenges to ensure customer health.
• Meet with customers both virtually and in-person, requiring some travel.
• Contribute to the adoption, renewal, and retention of key clients.
• Answer advanced product usage and technical questions related to OSINT and Dark Web.
• Collaborate with Sales, Product Management, and Engineering teams.
• Support initiatives to enhance the customer experience.
• Provide input on optimizing workflows for the Customer Success team.

Requirements

• Experience in Customer Success or Technical Account Management roles.
• Understanding of OSINT, Dark Web intelligence, and cybersecurity.
• Ability to develop customer engagement strategies and account plans.
• Excellent communication skills and high emotional intelligence.
• Strong analytical and problem-solving skills.

Benefits

• A culture of integrity and innovation.
• Trust and autonomy in your work environment.
• Opportunities for continuous growth and development.
• Comprehensive benefits including healthcare, wellness, and retirement plans.