Customer Success Manager - Remote

Overview

As a Customer Success Manager at Wrike, you will be part of a North America Customer Success Team, working in a collaborative environment to help customers maximize their use of the Wrike platform.

In Short

• On-board new customers and understand their use cases.
• Lead training sessions on Wrike features.
• Monitor key account metrics and identify opportunities.
• Use consulting skills to help customers unlock value from Wrike.
• Conduct Executive Business Reviews to assess progress.
• Run health checks of customers’ Wrike workspaces.
• Partner with account management for upsell opportunities.
• Advocate for customers with Product Managers.

Requirements

• Bachelor’s degree and 2-3 years in a customer-facing role.
• Fluent in English.
• Passionate about teaching and training.
• Strong verbal and written communication skills.
• Excellent organization and project management skills.
• Experience with marketing, IT, PMO, and Professional Services.
• Able to build strong client relationships.
• Knowledgeable in project management and change management.

Benefits

• Paid Time Off for vacation, holidays, and volunteering.
• Medical, Dental, and Vision insurance plans.
• Life insurance plan.
• Paid Parental Leave.
• Employee Assistance Program.