Customer Success Manager - Remote

Overview

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

In Short

• Work closely with top customers to customize Samsara for their needs.
• Cross-functional collaboration with Sales, Support, Sales Engineering, and Product.
• Ensure customers increase safety, efficiency, and sustainability with our IoT platform.
• Compose joint success plans with customers.
• Conduct workshops to understand customer operations.
• Mentor wider Customer Success and Support teams.
• Champion Samsara’s cultural principles.
• 2-4+ years of experience in customer success or account management.
• Experience with technical products.
• Strong problem-solving skills and emotional intelligence.

Requirements

• 2-4+ years of experience in a customer success, account management, sales, or strategic consulting role.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively.
• Passion for taking initiative and thriving in a fast-paced environment.
• Bachelor’s degree from a 4-year institution.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career growth.