Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will own a portfolio of mid-sized schools and districts, ensuring they adopt and effectively use the MagicSchool platform.

In Short

• Drive meaningful adoption of the MagicSchool platform.
• Achieve measurable outcomes, including high usage and retention rates.
• Build strategic relationships within school systems.
• Create scalable impact through resources and tutorials.
• Act with relentless ownership over your accounts.
• Demonstrate instructional fluency and customer instincts.
• Maintain operational excellence and a growth mindset.
• Minimum 2-3 years in a customer-facing role.
• Proficiency with CRMs and customer success tools.
• Bonus experience in K–12 education is advantageous.

Requirements

• Experience in customer success or account management.
• Strong understanding of educational environments.
• Excellent communication and relationship-building skills.
• Ability to analyze data and track metrics.
• Experience with tools like Salesforce or Gong.

Benefits

• Work with cutting-edge AI technology.
• Flexible working from home.
• Unlimited time off for work-life balance.
• Employer-paid health insurance options.
• Generous stock options vested over 4 years.
• 401k match and monthly wellness stipend.