VP of Professional Services - Remote

Overview

The Vice President of Professional Services (VP of ProServ) owns the vision, strategy, and execution of all Professional Services functions, including Technical Onboarding, Customer Support, Solutions Architecture, Customer Education, and the design and delivery of new revenue-generating services.

In Short

• Define and execute the long-term strategy for Professional Services.
• Design and launch new services to expand customer value.
• Oversee global operations to ensure exceptional service quality.
• Partner closely with Sales, Marketing, and Customer Success.
• Ensure every engagement enhances customer adoption and satisfaction.
• Represent Professional Services in executive discussions.
• Build and mentor a high-performing leadership team.

Requirements

• 15+ years of experience in Professional Services or Customer Support.
• Proven success in scaling Professional Services functions.
• Experience developing new services that generate revenue.
• Strong operational acumen in managing global service organizations.
• Exceptional communication and executive presence.
• Ability to lead through influence and drive collaboration.
• Strategic thinker with a track record of actionable plans.

Benefits

• Work on cutting-edge AI technology impacting education.
• Flexibility of working from home with a supportive culture.
• Unlimited time off to manage work-life balance.
• Employer-paid health insurance plans.
• Generous stock options vested over 4 years.
• 401k match and monthly wellness stipend.