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Manager of Professional Services - Remote

Posted 5 days ago
All others
Full Time
USA

Overview

The Manager of Professional Services will lead a team of solution architects and implementation engineers at Chronosphere, focusing on enhancing customer experience and optimizing service delivery.

In Short

  • Lead a team of solution architects and implementation engineers.
  • Assist sales and customer success teams in pre-sales and post-sales.
  • Define and optimize processes for customer onboarding.
  • Develop a knowledge base of best practices and reference designs.
  • Recruit and coach team members for high performance.
  • Champion automation and tool-building efforts.
  • Support global sales teams with technical expertise.
  • Build customer scope of work statements and documentation.
  • Attend executive business reviews and lead strategic discussions.
  • Focus on continuous learning and process optimization.

Requirements

  • 10+ years of technology experience.
  • 5+ years managing professional services or solutions engineering teams.
  • Hands-on experience with technology executives.
  • Experience in building high-performing teams.
  • Ability to work in fast-paced, high ambiguity environments.
  • Experience in building playbooks for customer value realization.
  • Proven track record in team development and coaching.

Benefits

  • Health Insurance Coverage
  • Flexible Time Off
  • Competitive Salary
  • Stock Options
  • And More

Chronosphere

Chronosphere

Chronosphere is an innovative observability platform designed for the complexities of modern, containerized environments. The company focuses on empowering its customers by simplifying data management, optimizing costs, and accelerating issue resolution. With an impressive capability to reduce data volumes and associated costs by an average of 60%, Chronosphere saves developers significant time and resources. Its advanced Telemetry Pipeline, based on Fluent Bit, enhances observability and security log data by transforming logs at the source and allowing flexible routing without vendor lock-in. Recognized as a leader in the industry, Chronosphere serves some of the world's most forward-thinking brands, including Snap, Robinhood, DoorDash, and Zillow, and is committed to fostering a diverse and inclusive workplace.

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