Professional Services Manager - Remote

Overview

Inovalon’s Professional Service team has a significant influence on how customers implement, adopt and utilize our SaaS solutions. For our Health Plan and Risk-bearing partners, partnering with Inovalon’s Professional Services team will accelerate time to value, elevate utilization of the product and increase overall satisfaction with Inovalon’s products.

In Short

• Manage concurrent customer Professional Service engagements.
• Act as client-facing point of contact for Quality/STARS/Risk activities.
• Understand customer goals and design Professional Services to support outcomes.
• Manage outstanding issues and drive them to resolution.
• Develop industry expertise and author thought capital.
• Identify growth opportunities and partner with sales teams.
• Demonstrate effective communication skills.
• Maintain compliance with policies and procedures.
• Fulfill additional responsibilities as needed.
• Uphold responsibilities relative to separation of duties.

Requirements

• 5 years of health plan Quality or Risk Adjustment experience.
• 3 years in customer-facing roles with consultative skills.
• Experience in professional services or consulting preferred.
• Ability to identify customer needs in regulatory environments.
• Excellent communication and presentation skills.
• Deep knowledge of healthcare data and billing practices.
• Proactive approach to managing tasks and client relationships.
• Detail-oriented and able to work in a fast-paced environment.
• Experience with Tableau, SnowFlake, and/or SQL is a plus.
• Familiarity with Microsoft Office tools required.

Benefits

• Competitive salary and benefits package.
• Performance-based incentives may be available.
• Health insurance and life insurance options.
• Company-paid disability and 401k plans.
• 18+ days of paid time off.