Manager, Professional Services - Remote

Overview

In this role as a Manager, Professional Services, you will play a pivotal role at Tekion, serving as the linchpin in our operations. You are instrumental in cultivating the growth of our team members, fostering client satisfaction, and ensuring the seamless delivery of top-notch services.

In Short

• The manager should have a solid understanding of the software being installed and the technical processes involved.
• They effectively support team members and troubleshoot issues when necessary.
• The manager should provide clear direction, set goals, and establish expectations for the team.
• They should offer guidance on best practices, methodologies, and tools relevant to the installation process.
• They work on identifying individual strengths and areas for improvement, providing constructive feedback.
• The manager should actively identify and address obstacles that hinder the team's progress.
• Effective communication is essential for successful software installations.
• They should foster collaboration between team members and other stakeholders involved in the installation process.
• Ultimately, the goal of the team is to ensure customer satisfaction with the software installation process.
• The manager should emphasize the importance of quality throughout the installation process.

Requirements

• Bachelor's degree in Business Administration, Management, or related field.
• Master's degree in Business Management or related field preferred.
• 3+ years leading a team.
• 2+ years in SaaS platform onboarding.
• Expertise in SaaS platform configuration and customization.
• Knowledge of data analytics and reporting tools.
• Competence in workflow automation tools.
• Skill in facilitating virtual meetings using web conferencing platforms.
• Understanding of user onboarding tools and best practices.
• Proven track record of successfully leading a team of people.

Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental and vision coverage.
• Great benefits including unlimited PTO, parental leave and free snacks and beverages.
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper.
• Work on the latest and coolest technologies – everything is home-grown and built ground-up.
• A dynamic work environment with a strong sense of community and collaboration.
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy.
• Exciting opportunities for career growth and development.